Frames generally come with a 1-year manufacturer’s warranty for manufacturer’s defects. If your frame breaks under normal wear and tear with no apparent abuse, it will be warranted. There is a $15 handling fee.
Lenses with scratch resistant coatings, anti-reflective coatings, polycarbonate, Trivex®, hi-index, progressive or Transitions are covered for a 1-year scratch resistant warranty, as long as the lens has normal wear and tear with no apparent abuse. Progressive lenses are covered under a 60-day non-adaptation warranty. If you are unable to adapt to progressive lenses within 60 days, we will remake your lenses into single vision, lined bifocal or trifocal lenses at no additional cost to you. No refund will be given for the difference in price between these lenses. There is a $15 handling fee.
If however, you feel that there has been an error in your prescription, the prescribing doctor should see you to verify that prescription. If the doctor makes changes to the prescription and requires the glasses to be remade, the lenses will be remade at no charge. After 60 days however, there will be charges associated with office visits and any lens changes. If your prescription was filled outside our office, please check their policies as we will not be responsible for any charges incurred.
Your prescription glasses are custom made and are therefore not returnable. No refunds or insurance reversals will be given for any order. If you cancel your order before the lenses are processed, you will receive a 90% refund and a 10% processing fee will be charged.